Check these common causes first:
- Wrong credentials: copy the username and password again from the Proxy Manager. The username changes when you change targeting.
- No bandwidth left: check your balance in the Proxy Manager or on the Top Up page.
- Blocked website: financial, government and other high-risk sites are blocked. See blocked websites.
- Closed port: only ports 80 and 443 are open by default.
- UDP traffic: not supported. Use HTTP, HTTPS or SOCKS5 over TCP.
- Targeting too narrow: a small city combined with a specific ISP may have few or no IPs available. Try a wider area.
Use Test proxy settings in the Proxy Manager to check the connection. If it still doesn’t work, contact us on the 24/7 live chat or at [email protected], and tell us the proxy type, the target website and the error you see.
