REFUND POLICY
This Refund Policy explains when payments for ProxyEmpire Services can and cannot be refunded. It is based on Section 8 (Refund Policy) and the related clauses of our Terms of Service, which govern the relationship between SWIFT SAAS LTD. (“We” or “Us”) and Users of the Services. Capitalised terms have the meaning given to them in the Terms of Service. If this page and the Terms of Service ever differ, the Terms of Service prevail.
In short
- All sales and charges are final, and We do not offer a money-back guarantee.
- Refund requests are reviewed case by case and granted only at Our sole discretion.
- Payments made in cryptocurrency are never refundable.
- Cancelling a Subscription or deleting an Account does not trigger a refund.
- Test the network with the paid trial before You buy a Subscription or Top Up Package.
1. ALL SALES ARE FINAL
1.1 All sales and charges are final, and We do not offer any money-back guarantees.
1.2 After purchasing a Subscription or a Top Up Package, You do not have the right to withdraw from the Subscription or the Top Up Package.
1.3 The Services are provided for Your own legitimate commercial interests or those of the entity You represent. They are not meant for non-commercial or non-professional use by individuals acting as consumers under the Bulgarian Consumer Protection Act or other consumer protection legislation that may apply.
2. REFUND REQUESTS
2.1 If We receive a refund request, We reserve the right to decide on a case-by-case basis whether a refund shall be granted. You are not entitled to a refund for any purchase under any circumstances, except at Our sole discretion.
2.2 To submit a request, contact Us through the live chat on the Website or by e-mail at [email protected]. Please include the e-mail address of Your Account, the date and amount of the payment, and the reason for Your request.
2.3 We may use merchants-of-record (“MoRs”) that act as resellers of Our Services and handle the payment process and payment-related matters, including refunds where applicable. If a refund is granted, it is processed through the MoR or payment method used for the original payment and may be subject to that MoR’s terms and conditions.
2.4 All bank fees, bank commissions, exchange rate losses or commissions on currency exchange, including virtual currency exchange, and other costs and fees related to payments are at Your expense.
3. TRIAL AND ACTIVATION FEE
3.1 We charge an Activation Fee to activate Your Account. The Activation Fee serves as a paid trial of the Services and currently gives You 100 MB of Rotating Residential Proxies and 50 MB of Rotating Mobile Proxies, or as otherwise indicated on the Website.
3.2 Like all other charges, the Activation Fee is final. We recommend that You use the trial to confirm that the Services work for Your use case before You purchase a Subscription or a Top Up Package. See how to set up your ProxyEmpire trial.
4. CRYPTOCURRENCY PAYMENTS
4.1 Payments in virtual currencies are non-refundable in all cases.
5. CANCELLATION, TERMINATION AND ACCOUNT DELETION
5.1 There are no refunds for termination or cancellation of the Services and/or Account deletion.
5.2 If You no longer wish to subscribe to a Subscription, it is Your responsibility to cancel the Subscription in due time, regardless of whether or not You are actively using the Services. Subscriptions are charged at the start of each billing period.
5.3 You can cancel the Subscription through Your Account in the Platform. The Subscription remains effective until the end of the current billing period. Any remaining unused Bandwidth can still be used without an active Subscription until it is fully spent or Your Account is deleted.
5.4 Bandwidth purchased under a Top Up Package can be used until it is fully spent or Your Account is deleted.
5.5 If You change Your Subscription Plan, You are charged for the new Subscription Plan immediately, and its Bandwidth is added to Your Account on top of the Bandwidth remaining from the previous Subscription Plan.
5.6 If Your Account is deleted, any remaining Bandwidth in it is irrevocably lost, and no Bandwidth is transferred to a new Account.
6. CONTACT
6.1 For questions about this Refund Policy or a payment, contact Us through the live chat on the Website or at [email protected]. You can also read the short answer in our help centre: What is ProxyEmpire’s refund policy?
6.2 This Refund Policy reflects the Terms of Service in force from 15.05.2024. Last updated: 29.09.2026.
